Known Issues

Known Issue: Testing in Workday Sandbox tenant triggering notifications

Known Issue: The testing of new business process and notification configurations may inadvertently trigger email notifications for some employees. Time to Resolution: By end of day, Thursday, January 26. Details: Some employees have reported receiving email notifications for actions completed on their behalf in Workday by members of the Modernization team. We are currently testing […]

Categories: Workday

Known Issue: January 2022 ledger period inadvertently opened

Known Issue: Modernization was recently made aware of an accounting issue which occurred during normal monthly ledger period status updates. The Controller’s Office and Modernization are currently investigating to identify impacted transactions. Time to Resolution: Unknown. Details: During normal monthly ledger period status updates, the January 2022 ledger period was inadvertently opened, allowing a number […]

Categories: Workday

Issue Resolved: FY2024 payroll obligations created incorrectly

Known Issue: FY2024 payroll obligations were created incorrectly. Time to Resolution: Resolved. Details: Normally, positions with a grant on the costing allocation would generate obligations in a future fiscal year. A hotfix deployed by Workday on December 30, 2022, impacted a process WSU uses to update our payroll obligations. This change resulted in the inability of the system […]

Categories: Workday

Issue Resolved: Custom notifications triggering emails from Workday

Issue: A setting in Workday was briefly changed that resulted in emails being sent to users regarding business processes with custom notifications. Time to resolution: Resolved. Details: On January 10, a setting was briefly changed in Workday in an attempt to turn on email notifications for a specific business process. After receiving several tickets from […]

Categories: Workday

Known Issue: FY2024 payroll obligations created incorrectly

Known Issue: FY2024 payroll obligations were created incorrectly. Time to Resolution: Unknown. Details: Normally, positions with a grant on the costing allocation would generate obligations in a future fiscal year. Beginning January 03, 2023, obligations were calculated on all positions with a costing allocation in FY2024. You may encounter this issue when running reports that […]

Categories: Workday

Issue Resolved: OKTA login unavailable

Issue: On January 5, 2023, the login for WSU OKTA and other services became briefly unavailable, preventing users from accessing Workday, and other systems requiring multi-factor authentication. This issue has been resolved. Time to Resolution: Resolved. Details: On January 5, 2023, login to OKTA and other services were briefly unavailable. This issue prevented users from accessing Workday, and […]

Categories: Workday

Known Issue: OKTA login unavailable

Issue: The login for WSU OKTA and other services were briefly unavailable, preventing users from accessing Workday, and other systems requiring multi-factor authentication. Time to Resolution: Partially resolved, still monitoring. Details: This afternoon, login to OKTA and other services were briefly unavailable. This issue prevented users from accessing Workday, and other systems requiring multi-factor authentication. […]

Categories: Workday

Issue Resolved: Number of card transactions still not importing into Workday

Known Issue: Procurement Card transactions and Central Travel Account card transactions were previously not migrating into Workday from JPMorgan’s PaymentNet. After an initial resolution, it was discovered that some transactions were still affected by this issue. These transactions have now been imported into Workday. Estimated Time to Resolution: Resolved. Details: Beginning Nov. 11, 2022, new card transactions were not migrating from PaymentNet into […]

Categories: Uncategorized

Known Issue: Number of card transactions still not importing into Workday

Known Issue: Procurement Card transactions and Central Travel Account card transactions were previously not migrating into Workday from JPMorgan’s PaymentNet. After an initial resolution, it was discovered that some transactions are still affected by this issue. Estimated Time to Resolution: Unknown. Details: Beginning Nov. 11, 2022, new card transactions were not migrating from PaymentNet into Workday. An issue with renewing […]

Categories: Uncategorized

Issue Resolved: Card transactions not importing into Workday

Known Issue: Procurement Card transactions and Central Travel Account card transactions were previously not migrating into Workday from JPMorgan’s PaymentNet. Estimated Time to Resolution: Resolved. Details: Beginning Nov. 11, 2022, new card transactions were not migrating from PaymentNet into Workday. An issue with renewing a necessary security key prevented card transactions from being imported successfully, effecting both Procurement Card transactions […]

Categories: Uncategorized