Known Issue: The testing of new business process and notification configurations may inadvertently trigger email notifications for some employees. Time to Resolution: By end of day, Thursday, January 26. Details: Some employees have reported receiving email notifications for actions completed on their behalf in Workday by members of the Modernization team. We are currently testing […]
Known Issue: Modernization was recently made aware of an accounting issue which occurred during normal monthly ledger period status updates. The Controller’s Office and Modernization are currently investigating to identify impacted transactions. Time to Resolution: Unknown. Details: During normal monthly ledger period status updates, the January 2022 ledger period was inadvertently opened, allowing a number […]
Known Issue: FY2024 payroll obligations were created incorrectly. Time to Resolution: Resolved. Details: Normally, positions with a grant on the costing allocation would generate obligations in a future fiscal year. A hotfix deployed by Workday on December 30, 2022, impacted a process WSU uses to update our payroll obligations. This change resulted in the inability of the system […]
Issue: A setting in Workday was briefly changed that resulted in emails being sent to users regarding business processes with custom notifications. Time to resolution: Resolved. Details: On January 10, a setting was briefly changed in Workday in an attempt to turn on email notifications for a specific business process. After receiving several tickets from […]
Known Issue: FY2024 payroll obligations were created incorrectly. Time to Resolution: Unknown. Details: Normally, positions with a grant on the costing allocation would generate obligations in a future fiscal year. Beginning January 03, 2023, obligations were calculated on all positions with a costing allocation in FY2024. You may encounter this issue when running reports that […]
Issue: On January 5, 2023, the login for WSU OKTA and other services became briefly unavailable, preventing users from accessing Workday, and other systems requiring multi-factor authentication. This issue has been resolved. Time to Resolution: Resolved. Details: On January 5, 2023, login to OKTA and other services were briefly unavailable. This issue prevented users from accessing Workday, and […]
Issue: The login for WSU OKTA and other services were briefly unavailable, preventing users from accessing Workday, and other systems requiring multi-factor authentication. Time to Resolution: Partially resolved, still monitoring. Details: This afternoon, login to OKTA and other services were briefly unavailable. This issue prevented users from accessing Workday, and other systems requiring multi-factor authentication. […]
Known Issue: Procurement Card transactions and Central Travel Account card transactions were previously not migrating into Workday from JPMorgan’s PaymentNet. After an initial resolution, it was discovered that some transactions were still affected by this issue. These transactions have now been imported into Workday. Estimated Time to Resolution: Resolved. Details: Beginning Nov. 11, 2022, new card transactions were not migrating from PaymentNet into […]
Known Issue: Procurement Card transactions and Central Travel Account card transactions were previously not migrating into Workday from JPMorgan’s PaymentNet. After an initial resolution, it was discovered that some transactions are still affected by this issue. Estimated Time to Resolution: Unknown. Details: Beginning Nov. 11, 2022, new card transactions were not migrating from PaymentNet into Workday. An issue with renewing […]
Known Issue: Procurement Card transactions and Central Travel Account card transactions were previously not migrating into Workday from JPMorgan’s PaymentNet. Estimated Time to Resolution: Resolved. Details: Beginning Nov. 11, 2022, new card transactions were not migrating from PaymentNet into Workday. An issue with renewing a necessary security key prevented card transactions from being imported successfully, effecting both Procurement Card transactions […]