Welcome to Modernization
Access Issues: Workday Service Desk and Knowledge Base
Users are reporting issues when attempting to access the Workday Service Desk and Knowledge Base.
Employees may find a complete list of Workday reference guides available as PDFs on this page.
Those with Workday-related emergencies during the outage period may reach out to the Modernization team at modern.initiative@wsu.edu.
How can we help?
Find the latest news about Workday, find training materials and resources, and keep up to date with the collaborative projects the Modernization team and our WSU partners are working on below.
Go to…
Jump straight to the Workday platform.
- Stay informed with the latest news.
- Explore news by topic and choose from functional areas or search the Modernization website.
- Subscribe to or read past issues of the Workday Digest.
- Submit a Workday Service Desk ticket.
- View known issues and resolutions.
- Log in to Workday for WSU.
- Access training and resources for employees and functional areas.
- Explore lists of all the reference guides with the comprehensive Workday Materials guide.
- Learn the three ways you can reach the reference guides you need when you need them.
- Understand how HCM, Finance, and Payroll are connected in Workday with examples and easy to follow diagrams.
- Get ready for the 2025 Elevating Cougs conference.
- Explore past years’ Elevating Cougs sessions.
Learn more about…
Featured Story: WSU to chair Workday Higher Ed. A.I. committee
Finance and Business Services is pleased to announce that WSU will lead a newly created committee focused on the thoughtful design and adoption of Workday A.I. tools for the higher education sector. Learn more.
Workday Tips & Tricks
The Tips & Tricks Hub shares quick snippets to help you do things faster and easier in Workday.
Workday Success Stories
Learn more about the ways Workday has made a positive impact at WSU since launch, and how the innovative ways we use Workday is helping other higher ed. institutions.
Workday TouchPoints
The Workday TouchPoints series focuses on the ways Workday connects systems, information, and people across WSU.
Workday Concepts
Workday Concepts Guides feature detailed information about each function, with foundational terms, which security roles support the functions, and links to related reference guides based on those security roles.
About Modernization
Modernization collaborates across WSU to streamline business and support new tools that connect to Workday and its related processes.