Welcome to Modernization

Workday Service Desk and Knowledge Base unavailable this weekend

The Workday Service Desk and Knowledge Base will be unavailable this weekend while ITS performs the Jira and Confluence migration to the Atlassian cloud. This outage period will take place from Friday, Oct. 23 at 5 pm. To Monday, Oct. 26 at 7 a.m.

During this time:

Users will be unable to submit support requests via Jira service desk portals, such as the Crimson Service Desk, Workday Service Desk, and more.
Users will be unable to access articles and content hosted in Confluence spaces, such as the WSU Knowledge Base, Workday Knowledge Base, and more.
Email requests submitted during the outage will transition to the Atlassian Cloud environment. Email requests may take additional time to appear as tickets while the project team reconnects email-to-ticket mail handlers as soon as Atlassian Cloud service is restored.

Those with Workday-related emergencies during the outage period may reach out to the Modernization team at modern.initiative@wsu.edu.

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How can we help?

Find the latest news about Workday, find training materials and resources, and keep up to date with the collaborative projects the Modernization team and our WSU partners are working on below.

Go to…

Jump straight to the Workday platform.

Stay informed with the latest news.
Explore news by topic and choose from functional areas or search the Modernization website.
Subscribe to or read past issues of the Workday Digest.

Role Based News Feeds

Submit a Workday Service Desk ticket.
View known issues and resolutions.
Log in to Workday for WSU.

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Access training and resources for employees and functional areas.
Explore lists of all the reference guides with the comprehensive Workday Materials guide.
Learn the three ways you can reach the reference guides you need when you need them.
Understand how HCM, Finance, and Payroll are connected in Workday with examples and easy to follow diagrams.

Role Based Resources

Get ready for the 2025 Elevating Cougs conference.
Explore past years’ Elevating Cougs sessions.

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Learn more about…

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Finance and Business Services is pleased to announce that WSU will lead a newly created committee focused on the thoughtful design and adoption of Workday A.I. tools for the higher education sector. Learn more.

Workday Tips & Tricks

The Tips & Tricks Hub shares quick snippets to help you do things faster and easier in Workday.

Workday Success Stories

Learn more about the ways Workday has made a positive impact at WSU since launch, and how the innovative ways we use Workday is helping other higher ed. institutions.

Workday TouchPoints

The Workday TouchPoints series focuses on the ways Workday connects systems, information, and people across WSU.

Workday Concepts

Workday Concepts Guides feature detailed information about each function, with foundational terms, which security roles support the functions, and links to related reference guides based on those security roles.

About Modernization

Modernization collaborates across WSU to streamline business and support new tools that connect to Workday and its related processes.