Welcome to Modernization

Access Issues: Workday Service Desk and Knowledge Base

Update 10/28:

Access to the Workday Service Desk has been restored, and employees may begin using the portal to submit inquiries. Employees are encouraged to clear their cached browser data prior to logging in to their Atlassian account.

The Workday Service Desk may be accessed at the following links:

The Workday Knowledge Base is still unavailable. ITS is making significant progress toward restoring the Workday Knowledge Base. During this time, users may continue to experience issues accessing reference guides. A comprehensive list of guides available as PDFs is available on the Modernization website. To request a guide that may not be listed, please submit a Service Desk ticket.

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How can we help?

Find the latest news about Workday, find training materials and resources, and keep up to date with the collaborative projects the Modernization team and our WSU partners are working on below.

Go to…

Jump straight to the Workday platform.

Stay informed with the latest news.
Explore news by topic and choose from functional areas or search the Modernization website.
Subscribe to or read past issues of the Workday Digest.

Role Based News Feeds

Submit a Workday Service Desk ticket.
View known issues and resolutions.
Log in to Workday for WSU.

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Access training and resources for employees and functional areas.
Explore lists of all the reference guides with the comprehensive Workday Materials guide.
Learn the three ways you can reach the reference guides you need when you need them.
Understand how HCM, Finance, and Payroll are connected in Workday with examples and easy to follow diagrams.

Role Based Resources

Get ready for the 2025 Elevating Cougs conference.
Explore past years’ Elevating Cougs sessions.

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Learn more about…

Featured Story: WSU to chair Workday Higher Ed. A.I. committee

Finance and Business Services is pleased to announce that WSU will lead a newly created committee focused on the thoughtful design and adoption of Workday A.I. tools for the higher education sector. Learn more.

Workday Tips & Tricks

The Tips & Tricks Hub shares quick snippets to help you do things faster and easier in Workday.

Workday Success Stories

Learn more about the ways Workday has made a positive impact at WSU since launch, and how the innovative ways we use Workday is helping other higher ed. institutions.

Workday TouchPoints

The Workday TouchPoints series focuses on the ways Workday connects systems, information, and people across WSU.

Workday Concepts

Workday Concepts Guides feature detailed information about each function, with foundational terms, which security roles support the functions, and links to related reference guides based on those security roles.

About Modernization

Modernization collaborates across WSU to streamline business and support new tools that connect to Workday and its related processes.