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Washington State University Known Issues

Issue Resolved: Constrained proxy resolves retro period access issue

Known Issue: As reported previously, Retro Period information was removed from several reports due to security concerns. A new process called constrained proxy restores access to this information.

Estimated Time to Resolution: Resolved.

Details: Constrained proxy is a new Workday feature that allows you to run specific Workday reports as another person. Because you’re using the other person’s security roles, you’ll see additional data in those reports, including the Payroll Results Line details that include the Retro Period information that was removed due to security concerns. Learn more about constrained proxy and which reports are available here.

Issue Resolved: Time blocks overrides not functioning to pay student employees from multiple sources

Known Issue: Units have been completing payroll accounting adjustments to ensure that hourly employees with different funding sources in Workday are being paid from the right funding source. Going forward, units should refer to this documentation to decide on the best course of action for them.

Estimated Time to Resolution: Resolved. » More …

Issue Update: Service desk and knowledge base are down

Known Issue: Both the Workday Service Desk and Workday Knowledge Base are down again after an earlier outage.

Estimated Time to Resolution: Unknown

Details: ITS continues to work to resolve this issue. Both the service desk and the knowledge base may work sporadically but slowly throughout the afternoon.

All University systems that use Jira and Confluence (such as the Crimson Service Desk) are affected. For technical support, you can still reach the Crimson Service Desk by calling (509)-335-4357.

Issue: Service desk and knowledge base are down

Known Issue: Both the Workday Service Desk and Workday Knowledge Base are down.

Estimated Time to Resolution: Today

Details: Due to issues behind the scenes, the Workday Service Desk and Workday Knowledge Base are currently down. ITS is actively working on a solution.

Issue Resolved: HCA benefit expense

When we moved into Workday, we changed from employer health contribution costs (benefits) being charged once per month to twice per month to align with payroll. This resulted in an extra half month expense being charged in December 2020.

To make sure we are properly stating expenses for grants and other categories, we have removed the extra half month expense from unit cost centers, program, gifts, grants and projects and moved the charge to a University-level cost center. This ensures that unit-level cost centers, gifts, grants, programs, and projects will only have 12 months of expense per year, and that University financial statements will properly recognize this prepaid amount moving forward. » More …