The week of October 30 was eventful and challenging for members of the WSU community who use Workday, Jira, and Confluence to perform their job duties. Over the course of four days, major service interruptions to all three systems caused delays in regular business activities. While these events are rare, they provide an opportunity to […]
Known Issue: The soft error on the time entry calendar intended to alert employees and Time Approvers that time entered through the Time Clock feature has been edited is malfunctioning and has been removed. Time to Resolution: Unknown. Details: The soft error on the time entry calendar in Workday, intended to alert employees and Time […]
Known Issue: On 10/30 and 10/31, access to the Workday Service Desk and the Workday Knowledge Base was interrupted due to issues with Jira and Confluence. Time to resolution: Resolved. Details: Beginning Monday, 10/30, WSU employees reported disruptions in access to Jira and Confluence across WSU. These issues impacted the availability of the Workday Service Desk and […]
Known Issue: On November 2, 2023, Workday experienced an outage between 6 am and 2:30 pm. During this time, access to Workday for WSU was unavailable. Time to Resolution: Resolved. Access to Workday is restored and employees can login. Details: On November 2, Workday experienced a widespread outage due to loss of power to a […]
As of 2:30 pm, members of the WSU community are able to access Workday, following an announcement from Workday that access to the majority of customer tenants was restored. Employees are welcome to begin logging in to the system to resume activities. Payroll Services has determined payroll lock will now occur at 11 am Friday, November 3. […]
Known Issue: Workday is currently unavailable. The service will be restored as quickly as possible. Time to resolution: 2:30pm, 11/2 Update: Access to Workday is restored and employees can login. At 1:30 pm, Workday notified customers that their full stack restart of all customer tenants was progressing as planned, estimating access to customer tenants should […]
Known Issue: Users are reporting continued slowdowns in Jira and Confluence. This impacts the availability of the Workday Service Desk and the Workday Knowledge Base. Time to resolution: Unknown Update: The Workday Service Desk is back up and processing tickets as normal. New tickets that were submitted or comments that were made to existing tickets […]
Known Issue: A Workday Fix placed into the system the evening of Friday, 10/6, inadvertently impacted our per diem meal expense items. This issue is resolved. Time to Resolution: Resolved 10/9. Details: A Workday Fix placed into the system at 8 p.m., October 6, inadvertently impacted our per diem meal expense items, causing an error […]
Known Issue: Some users may experience random warning popups with no related error text, persisting until the affected tab is closed and reloaded. Time to resolution: Resolved. Details: Workday has resolved the issue where yellow warning popups that appeared while performing regular tasks. Read more about this issue here.
Known Issue: Some users may experience random warning popups with no related error text, persisting until the affected tab is closed and reloaded. Time to resolution: Expected to be resolved by Monday, September 25. Details: Modernization is aware of an issue affecting Workday users wherein yellow warning popups appear while performing regular tasks. These popups […]