Recent changes include functionality updates and new guides for the Elevating Cougs conference, Open Enrollment, Grant information in the Award Header, and usability updates. Here are the new and updated training materials and resources for November: General Find Who Holds Which Workday Support Roles for your Employee Record Paylock Checklist for Departments Security Roles Workday […]
Following the recent Service Desk and Workday outages, Modernization and Payroll Services request all employees who have submitted a service desk ticket to check the status of the ticket. If you do not see the request, please resubmit the ticket ahead of the Payroll lock at 11am. This is important for those who have submitted […]
Known Issue: On 10/30 and 10/31, access to the Workday Service Desk and the Workday Knowledge Base was interrupted due to issues with Jira and Confluence. Time to resolution: Resolved. Details: Beginning Monday, 10/30, WSU employees reported disruptions in access to Jira and Confluence across WSU. These issues impacted the availability of the Workday Service Desk and […]
Known Issue: On November 2, 2023, Workday experienced an outage between 6 am and 2:30 pm. During this time, access to Workday for WSU was unavailable. Time to Resolution: Resolved. Access to Workday is restored and employees can login. Details: On November 2, Workday experienced a widespread outage due to loss of power to a […]
As of 2:30 pm, members of the WSU community are able to access Workday, following an announcement from Workday that access to the majority of customer tenants was restored. Employees are welcome to begin logging in to the system to resume activities. Payroll Services has determined payroll lock will now occur at 11 am Friday, November 3. […]
Known Issue: Workday is currently unavailable. The service will be restored as quickly as possible. Time to resolution: 2:30pm, 11/2 Update: Access to Workday is restored and employees can login. At 1:30 pm, Workday notified customers that their full stack restart of all customer tenants was progressing as planned, estimating access to customer tenants should […]
WSU employees may now view and share session recordings and materials from Elevating Cougs in Percipio. Want to review a favorite session, catch up on sessions you may have missed, or share resources with your colleagues? Visit the 2023 Elevating Cougs Replay and Additional Resources page in Percipio. You can also find links to individual […]
Known Issue: Users are reporting continued slowdowns in Jira and Confluence. This impacts the availability of the Workday Service Desk and the Workday Knowledge Base. Time to resolution: Unknown Update: The Workday Service Desk is back up and processing tickets as normal. New tickets that were submitted or comments that were made to existing tickets […]
On October 19 & 20, nearly 800 WSU staff and faculty, as well as speakers from other universities and organizations, joined Modernization and HRS’ Learning & Organizational Development for the first-ever Elevating Cougs conference. We’d like to thank the WSU community for making Elevating Cougs a success. By attending, presenting, or supporting planning efforts, you […]
It’s almost time for the 2023 Elevating Cougs conference, hosted by Modernization and HRS’ Learning & Organizational Development. We’re looking forward to gathering virtually with 500+ registered Cougs from across the university October 19 & 20. We hope you’ll join us! If you plan to attend, here’s what you should know before you go: The […]