Known Issue: Jira and Confluence Issues

Known Issue: Users are reporting continued slowdowns in Jira and Confluence. This impacts the availability of the Workday Service Desk and the Workday Knowledge Base.

Time to resolution: Unknown

Update: The Workday Service Desk is back up and processing tickets as normal. New tickets that were submitted or comments that were made to existing tickets using email, between 6pm Sunday 10/29 and 8:45am Wednesday 1/1, is saved but is not currently showing in production. This data is in Jira’s Staging environment and will be synced with production as soon as possible.

Modernization team members are reviewing this data to ensure any pay impacting tickets continue to be resolved ahead of paylock.

Tickets submitted after 8:45am Wednesday 1/1, show all their data and updates.

Details: Users are reporting continued slowdowns this morning, and the ITS team is working with Atlassian to improve Jira functionality after last night’s fixes did not entirely resolve the issue.

ITS apologize for the frustrations experienced due to this and understand that Jira is an important resource for many across the university.

As of 10am, Confluence continues to be disabled. Confluence contains all the Workday reference guides and other material. ITS is working on a resolution and hopes to have this up and running by the afternoon of 10/31/23.

Jira, which powers the Workday Service Desk and Crimson Service Desk, is running extremely slowly and for some is timing out and not running at all. When individuals are able to access the ticketing system, duplicate and even triplicate tickets are being created.  ITS is still trouble shooting this system after overnight fixes did not resolve the problem.