2024 Workday Training & Communications Survey results and roadmap

Employee feedback is critical to our goal of developing helpful and effective Workday training, communications, and support resources for all employees. We’d like to thank the WSU employees who responded to our 2024 Workday Training & Communications Survey, and share some highlights from your responses, along with our roadmap toward putting your input into action.

Respondents

The employees who submitted responses were primarily:

  • Civil Service or Administrative Professional staff members
  • Use Workday frequently (3-5+ times a week)
  • Mostly perform tasks related to finance, reporting, and human resources
  • Were employees before and during the implementation of Workday at WSU

Workday usage

Survey respondents agreed that Workday:

  • Makes it easier to see where transactions are in the workflow
  • Uses less paper
  • Becomes more intuitive over time
  • Makes it easier to find the data and reports they need

Current training and communications use

Responses reflected the following about how employees currently use Workday training and communications resources:

  • The top channels employees use for finding information about Workday are:
    • The Modernization website
    • The Workday Knowledge Base & Service Desk
    • From their colleagues
    • The Workday Digest and departmental mailing lists
  • Users like:
    • The ability to access resources on-demand
    • The amount of information provided in communications, such as the Workday Digest
    • How resources are organized into functional categories
    • Being kept up-to-date with important updates and news about Workday

Areas of improvement

When asked about why the existing Workday training and communications doesn’t currently meet their needs, respondents agreed on the following opportunities for improving our training and communications resources:

  • Time to access resources:
    • Users agreed that it takes them too long to find the information they’re looking for.
  • Ease of access:
    • Many reported that they have trouble finding exactly what they need.

Next steps

We’re working to put your feedback into action to make it easier and faster to access the resources you need. Currently, we plan to:

  • Implement Quick Tips in Workday. Quick Tips are help text located next to specific fields within business processes and can include direct links to key reference guides in the Knowledge Base. Quick Tips are a great way to help users get the guidance they need without having to leave Workday.
  • Make improvements to the layout and usability of the Modernization website Home page and “Workday For…” training pages. We’ll streamline these pages to make finding the information you need quicker and easier.
  • Introduce “Workday How-to” blog posts. This new series of articles will provide more detail and insight about key Workday concepts, why certain processes and data is in Workday, how they impact other systems and processes at WSU, and how to perform a variety of business processes in Workday from the perspective of different security roles.

We’ll begin implementing these changes Spring 2024.

We strive to continuously improve and enhance the Workday support resources available to our community, and appreciate the time taken by WSU employees to provide their thoughtful and constructive feedback on Workday training and communication.

If you have questions or concerns about Workday Training and Communications, please reach out to the Modernization Change Management team at the Workday Service Desk.