Update streamlines Internal Service Delivery process

When Workday launched, the Internal Service Delivery process (ISD) required approval from the Project, Program, Gift, Grant, and Cost Center managers for the service center and the customer.

Thanks to a new enhancement, now the Internal Service Delivery will only require approval from the customer receiving the expense. This streamlines the approval workflow and prevents expenditure authorities from having to approve revenue transactions. Many community members requested this enhancement before launch and at the fall 2021 listening sessions.

This new feature went into effect on May 20, 2022.