Supplier and Customer rush requests

Effective April 1, 2025, new functionality is available in Workday allowing employees to indicate if a Supplier or Customer request may require “Rush” priority.

This update allows initiators to select if a request needs immediate attention and review, or if it can continue through standard processing. It is important to note that the “Rush” indication should only be selected for time sensitive Supplier and Customer request use only.

Time Sensitive items include, but are not limited to: Pending Contracts, charters, State of Washington requests, WSU President’s Office requests, WSU Attorney General’s Office requests, time sensitive Refund of Revenue or Compliance Account requests, or lease agreements.

This update is available within the Workday processes below, and information on process updates and appropriate usage can be found within the associated reference guides:

• Supplier Request
  • RG: Create Supplier Request
• Supplier Change Request
  • RG: Create Request for Supplier Change
• Customer Request
  • RG: Create Customer Request
• Customer Change Request
  • RG: Create Customer Change Request

Questions or concerns? Please reach out via the Workday Service Desk.