Progress for automated customer payments, deposits, and reconciliation

A new feature developed with WSU input enhances the processing of customer payments by automatically generating payments and deposits, as well as reconciling them using bank statement lines meeting WSU-configured criteria. WSU implemented this feature in January for federal and non-federal local funds bank accounts.

This feature decreases administrative burden by eliminating manual steps performed by three different central finance teams: those who receipt payments in SPS, create deposits in the Bursar’s Office, and who reconcile bank statements in University Accounting.

This feature was developed with the input of a Workday Design Partner Group which included representatives from the WSU Modernization team. More enhancements relating to customer payments are expected as a result of the work of this Design Partner Group.

WSU’s participation in this and other Design Partner Groups helps the university stay at the forefront of key conversations about Workday for higher education, and positions us as pioneers in developing and using new features. This collaborative work is a critical part of ensuring that new Workday functionality better serves WSU users, and higher education institutions across the country.

Questions? Reach out at the Workday Service Desk.