New “Request Delegation” ticket in Workday Service Desk

Generally, employees are encouraged to submit their own delegations in advance of planned absences. However, in urgent or emergent situations, administrators may now request delegations on behalf of employees who are unavailable to set up their own using the new “Request Delegation” ticket type in the Workday Service Desk.  

This new ticket can be found under Access & Security in the Workday Service Desk. Administrators should be prepared to provide the following information:

  • The name of employee whose tasks are being delegated.
  • The name of the delegate.
  • Start and end date of the delegation. Delegations are temporary and require an end date. If the end date is unknown, an approximate date may be provided, and adjusted as needed.
  • Is the delegation to approve all items in the Workday inbox, or just specific processes?

Please note that these delegations can be initiated by the Modernization team, but still require the manager of the person being delegated for to approve before taking effect.

Screenshot of Workday Service Desk Access & Security menu with new ticket type.

Questions about delegation or security access? Reach out here.